Fit Assurance and Customisation
- If you are unhappy with the fit, Vaaya offers a free pickup and size adjustment within 20 days of your garment's delivery to you.
- If the size adjustment means that extra cloth is required, we would need to issue you an exchange for a new size and you would be responsible to pay the price difference between the original size and the new size.
- In case a new size is issued, the payment will be collected via Cash on Delivery (COD). No shipping charge will be incurred to you.
How to avail Fit Assurance:
- Send an email to firstname.lastname@example.org with your order id, or call at 9811129975/9811719975.
- You may self ship, in which case we will refund you the shipping amount in form of a credit note, or we will have our courier pickup the package for you.
- Pickup usually takes 2-3 days from the date of your request.
- After we receive your garment, we will make the necessary adjustments or let you know if a new size needs to be issued.
- Processing time at our facility is between 2-3 days.
- Delivery time from our facility to your address (within India) is around 2-3 days. If you would like delivery information to be changed, kindly let us know through email or phone.