Return & Exchange Policy
Vaaya strives to give you the best designs, style and quality assured products. We adhere to strict quality standards before dispatching the product. However, for some reason if you do not like the product received we offer you a return/exchange policy.
- Since we make everything to order, we adhere to the sizes that we receive in the order by the customer. As such we request you to please check the size before placing the order or contact us if you would like to get some assistance. If there is scope for any alteration to the size, we would be happy to help you. If a size has been wrongly ordered, we would arrange for a pickup and delivery paid for by the customer. If we, for some unforeseen reasons, send a wrong product or size, we would take full responsibility and arrange for a pickup and delivery. We do not give any refunds. Any returns will results in store credit of the total amount paid by the customer. This store credit can be used at any time.
- Kindly ensure the products are not used or washed.
- The products should come with the price tags, brand tags and all the packaging material intact.
- We will not accept any items that are damaged by the customers themselves.
- We provide free pickup of an item that has quality issues. Item will be arranged for reverse pickup. Item will be arranged for reverse pickup. Item that has been wrongly ordered i.e. incorrect size, undesired style etc. requiring a reverse pickup, will be paid for the customer.
- If the location pin code is not within our reach, then the customer may self ship.
- In cases of self shipment, we provide you a maximum of Rs.100 refund in terms of a voucher/coupon that can be used on your next purchase.
- The coupon against self shipment will be provided in 2-4 business days.
- Once we receive the product, a quality check will be conducted.
- Post the check, we will process your exchange in 7 business days.
Exchange can be made for select products only. Please contact us to know more:
- A voucher will be generated in 7 business days post the receipt of the product.
- A voucher is only provided against a return of non - discounted product.
- A voucher is valid for one month only.
- It can only be used by the original buyer. It is non transferrable.
- It can be used against any product available on our website of the same amount. Amount cannot be less than the voucher value.
- Voucher amount cannot be broken into different amounts and used.
- Two or three vouchers can be combined to buy a product.